It looks like most of the negative reviews for this product are due to misunderstandings about the word recorder. If you understand what you are buying, this product is basically perfect. This is not a voice recorder. You cannot use it to record voice memos. What you CAN do with it is play any audio of your choosing. Here's what you do: 1) Plug it into your computer with the included usb-c cord 2) Locate the external device called FSSM (friendly songs sound module) which will appear on the left hand side in file explorer on windows, for example 3) Drag and drop mp3 files into the device 4) Eject 5) Press the button to play audio. The intended use is for stuffed animals, but you could use it in any application where you want to play some preselected audio on an extremely simple interface. You could give it to a young child or an elderly person who wants to listen to music, use it to listen to guided meditations, put it in a stuffed animal with a custom message from family members, etc. for these applications, it works perfectly.Also, customer service is excellent. I had a question about the product, called the support phone number after business hours and left a message, received a call back early the next morning, they left a voicemail with all of the information I needed, then I called back a few hours later to discuss my question further.
